Privacy Policy

Privacy & Security

This privacy policy sets out how SuperPetz uses and protects any information that you give SuperPetz when you use this website. SuperPetz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SuperPetz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

- name

- contact information including email address

- demographic information such as postcode, preferences and interests

- contact preferences

- credit card information

- phone number

- other information relevant to customer surveys and/or offers

- marketing preferences (marketing materials you wish to receive and the method of delivery for such material – email, SMS, direct mail etc).

We retain such information in our computer systems and databases, (such information is held on servers owned by SuperPetz). Due to the sensitive nature of such information gathered, SuperPetz ensures effective password protection is used along with physical security, which will prevent misuse, interference and loss, from unauthorised access, modification and disclosure.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.

- We may use the information to improve our products and services.

- Advertising

- We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.

- To effectively communicate with you (regarding; special offers and events i.e. sales).

- To respond to requests or complaints made by you

- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We may disclose personal information to known third parties which can include; delivery service providers, suppliers, distributors, data analysts, manufacturers, IT service providers and our own legal and financial advisors.

There is a chance – by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence – for SuperPetz to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at SuperPetz.

- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

- You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SuperPetz.

- If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

In order to keep you up to date on information regarding products offered by SuperPetz, we may send you direct marketing communications via email or SMS. We also acknowledge and respect your right as customers to choose to ‘opt-out’ of such communications offered by our company. You may opt-out by contacting us on (02) 9626 7668 or, as well as choosing to unsubscribe from emails we send you, by scrolling down and clicking on the ‘unsubscribe’ link.

We do not collect any banking details as we choose to process payments made to the site via Paypal. Please check with the Paypal website ( for details on their privacy policies and security measures. Paypal is at no extra cost to you the customer; it is a popular and secure payment service that is known for maintaining high standards of security and assurance levels; protecting both us the merchant and you the customer, from security threats to payment accounts and credit card details.

SuperPetz destroys or permanently de-identify all personal information where it is no longer required and to protect all such information from unauthorised access, disclosure, loss, misuse and alteration. You may request to have your personal information removed/deleted/destroyed from our records please contact our Customer Service Team for more details on (02) 9626 7668

To ensure that all personal information provided is secure, we communicate our privacy and security guidelines to SuperPetz employees and strictly enforce the privacy policy within the business. SuperPetz reserves the right to make changes to this Privacy Policy from time to time.